Refund and Returns Policy of REVAKITCITY

Effective Date: July 9, 2025

Expiration Date: July 9, 2026

At REVAKITCITY, we are committed to ensuring your satisfaction with every purchase. Our Refund and Returns Policy is designed to make your return or exchange process as seamless and transparent as possible. Please review the terms below before initiating a return.

1. Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

1.1 Return Period

  • All return requests must be made within 14 days of receiving your order.

1.2 Product Condition

  • Items must be unworn, unwashed, and in original condition.

  • All tags, labels, and packaging must be intact.

1.3 Proof of Purchase

  • A valid order number and receipt must be provided.

1.4 Non-Returnable Items

  • Final sale items including limited-edition sneakers and exclusive streetwear drops.

  • Accessories such as sunglasses, hats, or socks (due to hygiene).

  • Items that show signs of wear, damage, or are missing original packaging.

2. Refund Process

Once your returned item is received and approved, we will process your refund within 5-7 business days.

2.1 Refund Methods

  • Refunds will be issued to the original payment method.

  • Store credit is also available upon request.

2.2 Important Notes

  • Shipping charges are non-refundable.

  • We reserve the right to reject returns that do not meet eligibility criteria.

3. Exchanges

We offer exchanges for different sizes or colors, subject to availability.

3.1 How to Request an Exchange

  1. Email us at info@revakitcity.com within 14 days of delivery.

  2. Specify the item, size/color you wish to exchange.

  3. Follow the return instructions provided by our support team.

3.2 Exchange Shipping

  • Once we receive and inspect the returned item, we will ship the replacement within 3-5 business days.

  • If the replacement is not available, we will offer a refund or store credit.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

4.1 How to Report an Issue

  • Email info@revakitcity.com with your order number and photos of the item and packaging.

  • Our team will arrange for a free return and send a replacement at no extra cost.

5. Return Instructions

Once your return is approved, follow these steps:

  1. Package the item securely in its original packaging.

  2. Include all tags, receipts, and accessories.

  3. Clearly write the return authorization number on the package.

  4. Ship to the return address provided by our support team.

6. Contact Information

If you need assistance, feel free to reach out:

  • Email: info@revakitcity.com

  • Phone: (614) 677-8475

  • Address: 3677 Palmer Road, Westerville, Ohio, United States

Our team is here to help you with any return or refund inquiries and ensure you have a premium shopping experience at REVAKITCITY.

Thank you for shopping with us and being part of the REVAKITCITY fashion community.