Refund and Returns Policy for Revakitcity Shop

Effective Date: January 4, 2025

At Revakitcity, we strive to provide our customers with high-quality fashion items and a satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair refund and return policy, ensuring that you have peace of mind when shopping with us.

By making a purchase on our website, you agree to the terms and conditions outlined in this Refund and Returns Policy.

1. Return Eligibility

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: You must request a return within 30 days from the date of delivery.
  • Condition: The item(s) must be unused, unworn, and in the same condition as when you received it. Items must also be in their original packaging, with all tags still attached.
  • Non-returnable Items: The following items are not eligible for return or refund:
    • Final sale or clearance items.
    • Customized or personalized products.
    • Intimate wear, such as underwear or swimsuits (if applicable).

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@revakitcity.com or call us at 614-677-8475 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and return instructions.

  3. Pack the Item: Please ensure that the item(s) are packed securely in their original packaging, with all tags attached. Include a copy of your order confirmation or packing slip inside the package.

  4. Return Shipping: You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

  5. Processing the Return: Once we receive the returned item, we will inspect it and notify you via email regarding the status of your refund or exchange.

3. Refunds

After your return is processed and accepted, you will receive a refund for the cost of the item(s) minus the original shipping charges (unless we are at fault for sending the wrong or damaged item). The refund will be issued to your original payment method.

  • Processing Time: Refunds typically take 7-10 business days to process. However, it may take longer depending on your payment provider or financial institution.
  • Partial Refunds: In certain cases, if the returned item is not in its original condition, damaged, or missing parts, we may offer a partial refund or deny the return.

4. Exchanges

If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. Unfortunately, we are unable to process direct exchanges at this time.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@revakitcity.com. We will arrange for a return, exchange, or refund, depending on your preference.

  • Timeframe for Reporting: You must report damaged or defective items within 7 days of receiving the product. Please include clear photos of the damage or defect to assist us in processing your claim.

6. Shipping Fees

  • Return Shipping: Unless the item is damaged or defective, you will be responsible for return shipping costs. We recommend using a trackable service to ensure that your return reaches us.
  • Original Shipping Fees: Original shipping fees are non-refundable, except in cases where we are at fault for sending the wrong or damaged item.

7. Sale and Clearance Items

Items purchased on sale or in clearance are final sale and cannot be returned for a refund or exchange, except in the case of defective or damaged items.

8. International Returns

For customers outside the United States, please note that return shipping costs are the responsibility of the customer. Additionally, any customs or duties charges incurred during the return process are the responsibility of the customer.

Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer support team at:

  • Email: info@revakitcity.com
  • Phone: 614-677-8475
  • Address: 3677 Palmer Road, Westerville, Ohio, United States

We are here to ensure you have a seamless shopping experience, and we will do our best to resolve any issues to your satisfaction.